cyah.ai › FAQ
Frequently asked questions
Can’t find your question? Ask the assistant or contact our customer service.
What is cyah?
cyah is an AI travel assistant. You type your travel question in plain language and cyah checks hotels and airlines live for availability and prices.
Are the prices up to date?
Yes. Every search fetches the price and availability at that moment from our partners. On the booking page price and conditions are checked once more before you pay.
Can I book right away?
For hotels, yes: ask the assistant to book the room you want. You get a link to a secure booking page, enter your name and e-mail address and pay via Stripe. Flights can be compared now; flight booking is coming soon.
How do I pay?
You pay in Stripe’s secure environment. cyah never sees your card details and never asks for them in the chat. The amount is only charged once the hotel confirms your booking.
Can I change or cancel my booking?
That depends on the rate. Each offer shows whether free cancellation is possible and until when. For changes or cancellations, contact our customer service at info@cyah.ai.
Can I search for train journeys?
Not yet. Train travel in Europe will be added to the same assistant soon.
Which languages can I chat in?
English and Dutch. The assistant replies in the language of your last message.
What happens to my chat messages?
Your messages are processed by an AI language model to answer your question and kept temporarily so the conversation can continue. Do not share sensitive personal data in the chat. Read more in our privacy and cookie statement.
How do I reach customer service?
Every day from 08:00 to 17:00 via info@cyah.ai or WhatsApp. We respond within 24 hours.